Disconnected Key Account Teams
Disconnected Key Account Teams are account teams whose members work in different silos, so no one sees the whole picture of the customer relationship. Instead of working from a shared account view and growth strategy, people pursue separate priorities.
Why it matters
Disconnected work can leave customer needs and growth opportunities unaddressed. The Vitality Index provides one growth strategy the entire account team uses, helping everyone coordinate around the same account priorities.
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