Single-Person Dependency
Single-Person Dependency occurs when a key account's growth strategy, key relationships, and problem solving live with one person. When that person leaves or changes roles, the account's knowledge, continuity, and growth momentum are at risk.
Why it matters
Account growth should not depend on one person's presence or memory. The Vitality Index keeps the account moving forward, whoever is running it, through a shared strategy and a visible record of the team's progress.
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